ChangeRequest.com
Change the way you interact with your client. Whether your an advertising agency, web development shop, an internal web production team or a free lance designer, Changerequest.com streamlines the communication and interaction between you and your client. Changerequest.com helps you avoid long conference calls or onsite meetings to make modifications to your clients web site or web based application by leveraging it’s intuitive and robust workflow management system.
How it Works:
1. Your client submits a case through ChangeRequest.com with notes, screenshots and details on changes that need to be made
2. A time/cost estimate can be sent to the client through the system, and awaits approval
3. A Task is created for your team to make the modifications requested by the client.
4. Once the client has approved, the case is closed.
System is designed for:
- Web Development Companies
- Advertising Agencies
- Internal Corpoprate IT Teams
- Design Shops
- Freelance Designers and Developers
Within each account, three levels of granulated access are given:
- Client - internal or external client, usually the person requesting changes be made
- Analyst - (Developer, Designer or Engineer) making the changes requested by client
- Project Manager - (Manager, PM, Team Lead) person creating the projects, assigning tasks, granting user access,etc.
How this helps your business:
- Rather than getting dragged into 1 hour + long meetings, or multi-person conference calls, ChangeRequest.com keeps everything streamlined through our online system
- ChangeRequest.com’s platform houses a multi-user, multi-client, mulit-project system under one roof.
- Increases visibility into where you’re spending most of your time, staff and resources
Features of ChangeRequest.com:
- Task Management - Once a case is submitted by your client, tasks are assigned to members of your team to begin working on the case.
- Dashboard View - Project managers have a 100,000 ft view of their business by seeing past due cases, those in progress or still awaiting an estimate as well as a quick-search feature to dive into a particular client’s account with ease
- Reports - Develop and analyze a variety of reports that showcase your teams productivity, utillization rate, which projects require the most time and work and most importantly, how this information can be used to improve your productivity in the future.
- Settings - Control the way in which cases are submitted, projects are handled as well as the day to day correspondance between your clients. While ChangeRequest.com offers robust features, it also offers a wide variety of administrative changes to better suit your business.
- Survey Tool - Understand what you can do to continue to win the business by surveying your most important stakeholder; your client. By becoming aware of their gripes, their satisfaction level and what could be improved the next time around, you can gather valuable business intelligence to attract new customers, and retain existing ones.
- Billing - From custom and time estimates to pending invoices and subscriptions, ChangeRequest.com takes the financial headache out of the equation